Ch.9: Canterbury Earthquake Social Recovery Services and Support video
The Residential Advisory Service is a free and impartial client-centred service to support property owners to resolve their insurance and housing repair issues. Delays to housing repair had become a major barrier for social recovery and the service provided facilitated multi-party meetings between property owners and insurers. Property owners could access free technical advice from engineers and surveyors, as well as legal, and practical advice. Social recovery practitioners share tips and lessons.