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- dc.title
- Canterbury earthquake social recovery services and support
- dc.description
- This video series shows you how to support people's wellbeing following a major natural disaster using an integrated system of psychosocial services and supports. Residents of greater Christchurch endured more than 15,000 earthquakes and aftershocks as well as secondary stressors that emerged throughout the recovery period.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Understanding the Recovery Context, Communication and Community Engagement, Psychosocial Recovery, Social Recovery
- dc.title
- Monitoring social recovery
- dc.description
- This guide outlines tips for implementing social recovery monitoring to identify emerging issues and track recovery over time. Central to recovery monitoring is working with other agencies. This guide is designed to help social recovery practitioners establish an evidence base that can influence recovery decision making, and provide a multi-faceted view of recovery progress over time.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Resource Allocation, Community Engagement, Social Recovery
- dc.title
- All Right? Campaign
- dc.description
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Ch.7: Canterbury Earthquake Social Recovery Services and Support video
This video explains the internationally award winning 'All right?' social marketing campaign. The 'All right?' campaign provides tools and resources to help people and communities lead their own recovery.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Communication and Community Engagement, Collaboration and Partnership, Community Resilience, Psychosocial Recovery, Social Recovery
- dc.title
- Community led recovery
- dc.description
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Ch.6: Canterbury Earthquake Social Recovery Services and Support video
This video explains how recovery agencies can support communities to lead their own recovery, and showcases community-led social recovery initiatives. Community workers identify key lessons to encourage neighbourliness and strengthen social connectedness.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Communication and Community Engagement, Collaboration and Partnership, Community Resilience, Psychosocial Recovery, Social Recovery
- dc.title
- Introduction to Canterbury earthquake social recovery services and support
- dc.description
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Ch.1: Canterbury Earthquake Social Recovery Services and Support video
Michelle Mitchell (CERA Deputy Chief Executive 2011-2015) explains the scale of the Canterbury earthquake sequence and its impacts on the people of greater Christchurch. This video will help you identify the resources you already have and that you can use as a social recovery leader following a major natural disaster.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Collaboration and Partnership, Community Resilience, Psychosocial Recovery, Social Recovery
- dc.title
- A framework for social recovery
- dc.description
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Ch.2: Canterbury Earthquake Social Recovery Services and Support video
This video explains the psychosocial pyramid model CERA and partner agencies used to ensure psychosocial services and supports met diverse recovery needs as they emerged and changed over time. Michelle Mitchell (CERA Deputy Chief Executive 2011-2015) describes the pyramid model, and the relationship between universal supports, family and community supports, targeted services, and specialist services.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Collaboration and Partnership, Community Resilience, Psychosocial Recovery, Social Recovery
- dc.title
- Earthquake Support Coordination Service
- dc.description
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Ch.5: Canterbury Earthquake Social Recovery Services and Support video
The Earthquake Support Coordination Service (ESCS) was established to 'walk alongside' residents as they navigated unexpected and sometimes long and complicated recovery journeys. It supported thousands of households to move forwards with their wellbeing, housing, insurance, financial and many other needs. Social recovery practitioners share their tips and lessons.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Collaboration and Partnership, Community Resilience, Psychosocial Recovery, Social Recovery
- dc.title
- Initial response - Door knocking
- dc.description
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Ch.4: Canterbury Earthquake Social Recovery Services and Support video
This video explains the effectiveness of door knocking to identify and support vulnerable people after a major natural disaster.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Collaboration and Partnership, Community Resilience, Psychosocial Recovery, Social Recovery
- dc.title
- Single point of entry - 0800 number
- dc.description
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Ch.3: Canterbury Earthquake Social Recovery Services and Support video
This video explains the importance of a single point of entry to social recovery services for people seeking support following a major natural disaster. A free-call telephone service was established to provide residents with information and connection to many recovery services and supports. Social recovery practitioners share their lessons.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Communication and Community Engagement, Collaboration and Partnership, Community Resilience, Psychosocial Recovery, Social Recovery
- dc.title
- Engaging with communities in a recovery context
- dc.description
- This guide outlines tips for recovery practitioners engaging with affected communities. Often people will be stressed and anxious and the engagement messages may involve difficult decisions about people's homes, communities and lives.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Communication and Community Engagement, Collaboration and Partnership, Communicating in Recovery, Community Engagement, Community Resilience, Housing Recovery, Psychosocial Recovery, Recovery Strategy for Greater Christchurch, Residential Red Zone, Social Recovery
- dc.title
- Housing recovery
- dc.description
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Ch.4: Understanding Social Recovery report
This chapter discusses CERA's Housing Recovery Programme which responded to the residential housing and land damage caused by the Canterbury earthquakes. Rebuilds and repairs were slowed due to on-going aftershocks and the complex insurance and rebuild context. Secondary stressors associated with housing repair affected people's wellbeing. This chapter describes the activities undertaken by CERA and partners to support people through the housing recovery while also addressing the technical issues that arose.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Understanding the Recovery Context, Housing Recovery, Insurance
- dc.title
- Implementing new services in a recovery environment
- dc.description
- This guide outlines tips for designing and implementing new services to address social recovery needs. Central to service design in a recovery context is the client. This guide is designed to help social recovery practitioners design and implement innovative, client-centred services in the fast paced social recovery environment.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Leadership and Governance, Social Recovery
- dc.title
- Living through and working for recovery
- dc.description
- Recovery agencies need staff in community-facing roles. This case study is based on the experience of CERA staff who worked directly with residents seeking advice or support. It identifies the skills and expertise required and ways in which agencies can mitigate stress for those at "the frontline".
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Collaboration and Partnership, Human Resources, Psychosocial Recovery, Social Recovery
- dc.title
- Building social connectedness
- dc.description
- Community-led activities build social connections. This case study summarises events that encouraged neighbourliness through community based activities. It describes the ways in which a recovery agency can support community-led recovery activities, without 'taking over'.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Communication and Community Engagement, Collaboration and Partnership, Community Resilience, Social Recovery
- dc.title
- Recovery monitoring and surveying hard-to-reach populations
- dc.description
- This case study describes challenges faced by the Youth Wellbeing Survey team implementing the survey in the field. Understanding the experience and recovery needs of young people is important for recovery planning, but reaching young people and encouraging participation in the survey was challenging.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Communication and Community Engagement, Community Engagement, Psychosocial Recovery, Social Recovery
- dc.title
- Ideas to Remember - Canterbury Earthquake Memorial
- dc.description
- CERA developed a community engagement process to inform the development of the Canterbury Earthquake Memorial. This case study describes the engagement process including a call for ideas, engagement with bereaved families and a First Knowledge Group, and consultation with the wider community.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Communication and Community Engagement, Christchurch Central City, Collaboration and Partnership, Communicating in Recovery, Community Engagement, Psychosocial Recovery, Social Recovery
- dc.title
- Development of the Community in Mind Strategy and Shared Programme of Action
- dc.description
- CERA coordinated the development of a high level strategy to guide psychosocial recovery. The 'Community in Mind' strategy was supplemented by a Shared Programme of Action to capture recovery activities. This case study describes the leadership opportunities and challenges in developing a cross-agency strategy, and the complexity of delivering integrated psychosocial services and supports in a recovery context.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Communication and Community Engagement, Collaboration and Partnership, Community Engagement, Community Resilience, Psychosocial Recovery, Recovery Policy, Social Recovery
- dc.title
- Residential Advisory Service
- dc.description
- Settling insurance claims was challenging for many property owners. This case study focuses on the Residential Advisory Service, a free, impartial, client-centred advice service to help property owners understand and progress the repair and rebuild of their homes. This unique collaboration between government and the insurance sector generated many useful lessons for recovery practitioners.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Collaboration and Partnership, Insurance, Legal, Psychosocial Recovery, Residential Red Zone, Social Recovery
- dc.title
- Understanding Social Recovery
- dc.description
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This report provides social recovery practitioners with strategies, activities and lessons learned by CERA's social recovery leaders between 2011 and 2016.
It describes the recovery context of greater Christchurch; the leadership challenges and opportunities and the skills and values necessary for social recovery leadership. It outlines the importance of recovery monitoring and evidence and the strategic activities that progress community resilience and housing recovery.
- Creator(s)
- CERA (Canterbury Earthquakes Recovery Authority)
- Tags
- Social Recovery Environment, Understanding the Recovery Context, Leadership and Governance, Human Resources, Social Recovery
- dc.title
- Leadership in communities (LinC) cohort 1 evaluation
- dc.description
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The Leadership in Communities (LinC) Project is designed specifically to support and enhance local leadership and recognised change agents drawn from the voluntary, NGO and also central and local government sectors across Greater Christchurch.
The project involves a comprehensive range of forums, coaching, peer groups and funded projects and has been designed and facilitated by a collaboration of local professionals, experienced in leadership and community development.
- Creator(s)
- Leadership Lab Limited
- Tags
- Social Recovery Environment, Leadership and Governance, Collaboration and Partnership